Is it possible to create Zendesk Knowledge Base guide using WordPress? I guess this question is been asked worldwide by the WordPress users. Therefore the answer to this is YES! So today we’ll look at some of the alternatives to create Zendesk like Knowledge Base using WordPress. But before that let us see why Zendesk is so popular.
Zendesk knowledge base guide:
Knowledge Base is the centralized repository of information which is publicly available to the employees and customers. The information maybe regarding the specific product or the services the company provides. Zendesk is well known for creating a good Knowledge Base. It is one of the most popular helpdesk software. It also allows the customers to create a Knowledge Base on their platform.
Here’s what the Zendesk says:
Our customer service and engagement products are powerful and flexible, and scale to meet the needs of any business.
Zendesk has a robust and flexible customer service and engagement platform scales to meet the needs of any business, from startups and small businesses to growth companies and enterprises. But the issue is its pricing. per-seat licensing has been a great way for companies like Zendesk to charge a subscription and collect revenue. Zendesk, therefore, becomes more and more expensive for companies with a low budget.
But what if you can create the same environment to create Zendesk knowledge base guide like structure on your WordPress. Yes, you got me right. There are some plugins that are meant for building the Knowledge Base.
- Knowledge Center
- Document 360
- WP Docs
Create Zendesk like Knowledge Base using WordPress:
As mentioned above, there are plugins available at WordPress.org to create guides. If you are willing to create a single page guide then Documentor works the best in this case.
It is a plugin which is easy to use and create single page guides. Documentor comes with two versions, lighter and the PRO version. You can create a single guide in the lighter version whereas unlimited guides in the PRO version.
Documentor is a great solution for creating a knowledge base like Zendesk. The following are the most important features of the Documentor:
- Easy to use
- You can add regular posts, pages, and inline documentation and everything appears on a single page.
- Added posts or pages or the inline sections can be reordered.
- Create documentation for multiple products and use easy embed options to publish any number of knowledge bases.
- Viewers can give feedback on the sections.
Full Site Knowledge Base:
Looking at the love of our clients, here is a big announcement for everyone. If you are willing to create a full site Knowledge Base, then there is good news for you all. Documentor is coming up with a new plugin by which you can create a full site Knowledge Base. Therefore stay tuned for the updates of the new product to be launched soon.