How to Create a Good Product Documentation

It is really hard to imagine and use a particular product without knowing how actually it works. It becomes very hard to shoot your query at the support each time and then one should wait for the support team to revert on the same. There are times when you are asked to wait in a queue for at least 2 days (approximately 48 hours). During such situations you are forced to delay the work unless the query is sorted. In order to avoid such situations that is affecting the growth of the company, it is always good to have a documentation of the product and all the queries will get sorted very easily by just referring to the documentation.

Types of Product Documentation:

  • Guides – Guides can be considered as a stepping stone in order to use a particular product.
  • Feature Documentation – It will list out all the features that are supported by the particular document along with the settings related to it.
  • Knowledge-base – Knowledge-base will consist of forums and frequently asked questions that are put forth by the visitors. Different issues along with the cause and resolution will be mentioned here.
  • SDK – SDK will contain the coding of the product along with its API. This documentation will be very useful for the developers.
  • Case Study – It will consists of various detailed documentation of how a product is implemented for different businesses in real life.
  • Internal Documentation – This documentation will be referred only by the staff members that will be used by the team for future development.
  • Marketing Documentation – This document will focus to attract visitors to your site, that will list out the cost and general features of the product.

When you are building a documentation for your website, it is very important that the documentation is categorized in the following way as mentioned above. It is very important that the documentation should cover each aspect of the product though you will find some of the aspects to be very simple. While writing a product documentation it is necessary that you should target to the newbies who are totally unaware about it.

Things to include for Product Documentation:

Depending upon the type of document that you are building, there can be different factors that can be included and those are:

  • Screenshots and Pictures – A picture or screenshot will help the visitors to understand the product in a better way as compared to the words. There are many visitors who will prefer to go through the images instead of reading the doc line by line.
  • Examples – In order to help the visitors to understand the product in a better way it is always good to include examples and that will also help them to relate with the situation.
  • Settings Flow – Instead of writing long paragraphs for a particular setting, one can include the flow for the settings of the product. For Example : Adding a Post in WordPress, you can give the flow as: Admin Panel >> Posts >> Add New
  • Documentation Update – Keep a check on the new features and modification that are added for the product. And accordingly there can be the changes that can be added for the documentation. If the changes for the document is not done than the visitors will keep on referring the old documents and will be confused.

Key Factors to be included for Product Documentation:

  • Installation Process – It is essential to start your documentation with the installation process that will be a great help to the clients.
  • Feedback from Clients – It is good to include the feedback and suggestion place for the visitors where they can suggest an edit for the document. This will help to represent the document in a better way.
  • Offline Reading – For the offline reading of the document, one can generate a PDF for it and can directly share with others for the offline reading.
  • URL for each section – The whole document can be divided into different sections and there can be different URLs for each of the section. Instead of reading the whole doc one can directly refer to the URL of the section and thus it will be time saving.
  • Simplicity – No one likes to read the long documents, one always prefers to have the document which are simple and easy to understand. Also it is good to explain each of the section point wise so that clients will find it easy to understand.

Besides the above mentioned points there are many product documentation plugins that will indeed ease your work and allow you to build a better documentation for your site.

Important Product Documentation Plugins:

WordPress provides with many of the plugins related to product documentation. They will indeed help you to create the online product documentation very easily. To list a few of them are:

Documentor: This plugin will help you to create an online product guide or the help document very easily. It allows you to add the sections and change the colors for them very easily. It will help you to publish a professional looking documentation with a very unique design.

documentor

WP Documenter: One can create a documentation in a very easy way using this plugin. It will also allow you to create document’s single page template for the front-end. It provides with a draggable menu according to the section title that is used.

wp-documenter

Simple Documentation: It is one of the very important plugin for the product documentation that will allow the developers to provide documentation from the WordPress Dashboard. It also allows the backend users to pin the items in order to highlight them.

simple-documentation

Easy Documentation: This plugin provides with a built-in editor and a step wise instructions to add the content for the website. It is a good plugin for any non experienced users as it allows to create any of the document step wise.

easy-doc

A good product documentation will indirectly help to improve the sales of the product, also there will be lots of errors and mistakes that will be avoided due to accurately written procedures. The above points and the documentation plugins will surely help you to write a good product documentation.

How a Good Product Documentation Improved Sale by 70% in Just a Month

Launching a new product for your business involves the team work, hard work, efforts over months. No matter you are running a small business or a larger one there are lots of hopes and dedication for the same to excel. There are lots of factors that are incorporated to build a successful product. It is also very necessary to take a note of the targeted audience for the product, response channels and their expectations. It is indeed important to take into consideration the goals and objectives before the successful launch of any of the product.

Factors to consider when launching a Product:

  • Customers Needs and requirements
  • Unique Features of the Product
  • Easy to understand
  • Appropriate Cost
  • Good Support
  • Detailed Documentation
  • Building a Community
  • Marketing through different Social Media platforms
  • Strong Product Management
  • Easy to Customize

All these factors plays a very important role for building a good product but it may vary from business to business.

product1 (1)

                                                   Factors to build a Product (christianwig.com)

Though all the above factors plays a very vital role for the product. But I personally feel that Detailed documentation plays a vital role among all. It is one of the key factor that will also effect the other factors and definitely benefit you.

Product Documentation for a Product:

Product Documentation can be considered as a way or language in which the product speaks for you. It is in fact not easy for the support representatives to be around the customers when ever they have a query. There are times when the query is very simple to be sorted, but if they are not getting the timely response for it, there are higher chances for the customers to get frustrated and opt for some other product. So it is necessary to have an alternative so that the clients can go through it without contacting the support. This is the only one scenario that I have discussed but there might be different reasons that are pulling them back to raise their queries. In order to avoid all these problems, It is good to have a detailed product documentation for the customers to refer when ever they require.

Impact of Product Documentation for the Sales:

Being a representative of Slidervilla Sales team, how will the customers get a good user experience is one of the main concern for the Sales. Placid Slider is one of the very important product of SliderVilla that will help to display the responsive logo slider for WordPress with the scrolling images. Our team decided to include the documentation for the slider that will help the visitors to refer it in case of any queries. The documentation of this product was included in October last year. And believe me we have noticed a drastic change over the sales of the product in just 3 months. There was an increase of 40-50% Sales of the particular product. There are many who will feel that How can a product documentation improve Sales of the product? But it is true!

Role played by Product Documentation to improve Sales:

  • Allows the customers to access the information anywhere and anytime without relying on the support team.
  • Saves the time of the customers and also reduces the work of the Support team.
  • Helps in creating a good impression among the new customers.
  • Making the customer aware and familiar with the product.
  • When the query of the customer gets sorted easily than they will give a good feedback that will definitely attract more visitors.
  • It will help the customers to set up the product very easily that will help to avoid the errors initially.
  • If the document that is prepared is keyword rich than it will help to improve the SEO for it. It will also help to divert more traffic to your site.

Other Plugins to build a document for your site:

WordPress provides with many plugins that will indeed help you to create a documentation for your site very easily. To list a few of them:

Documentor: A plugin for the product document will help you to build a guide or the help document for your site very easily. There are different content types that are supported by this plugin that will help you to present the document in a better way.

documentor

W3 Total Cache: In order to improve the experience and optimize the performance of the site than W3 Total Cache is one of the important plugin that is provided by WordPress. It will also help to improve the server performance by reducing the download times.

w3-totalcache

Yoast SEO: This plugin will be very important to improve the SEO for your site. It will also help to have a better content and also fully optimized WordPress site. It will help you to select the focused keywords.

yoast-seo

VaultPress: VaultPress is one of the very important plugin to take back up of the site. There are different security scans that are performed by it, to review and fix the threats. It is one of the best plugin to provide security to your site.

vault-press

Depending upon the needs the plugins may vary, but the one which are listed above are some of the important plugins that will surely help you to build a better website.

Including a documentation for the product will definitely help to improve the sale of the product and you will see a vast change in the figures of the sale. There are also various product documentation plugins that are available that will indeed ease your work.  Documentation can be considered as one of the factor to increase the sales, besides this the marketing strategies that you build will also play a very important role for it.